Refund

Refund Policy for skyblue.wiki

At skyblue.wiki, we strive to provide the best possible experience for our users. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds will be granted.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not Provided: If a paid service was not delivered as described, you may be eligible for a full or partial refund.
• Technical Issues: If you encounter technical issues that prevent you from using a paid service, and our support team is unable to resolve them, you may be eligible for a refund.
• Unauthorized Charges: If you notice unauthorized charges on your account, please contact us immediately. After investigation, if unauthorized use is confirmed, a refund will be issued.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind: We do not offer refunds if you simply change your mind about a purchase.
• Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
• Used Services: If you have already used the service or accessed the content, you will not be eligible for a refund.

3. Refund Process

To request a refund, please contact our support team at support@skyblue.wiki with the following details:

• Your full name and account information.
• A description of the issue or reason for the refund request.
• Any relevant documentation or screenshots.

Our team will review your request and respond within 7-10 business days. If approved, refunds will be processed within 14 days to the original payment method.

4. Chargebacks

If you initiate a chargeback with your bank or payment provider, your account may be suspended or terminated. Please contact us first to resolve any issues before initiating a chargeback.

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy.